Frequently Asked Questions

Get answers to common questions about First time Visit (Virtual).

Before your virtual visit, ensure a stable internet connection and a quiet, well-lit space. Have recent photos, a list of medications, medical history details, and any questions ready to help our specialists provide accurate recommendations.

Virtual consultations usually last 20–40 minutes, depending on the complexity of your history and goals. Longer sessions can be scheduled for in-depth planning or multiple concerns. We’ll confirm expected duration when you book.

No treatments are performed during the virtual visit. You will receive an assessment, recommended treatment options, and a personalized plan. If appropriate, we can schedule in-clinic procedures or provide prescriptions and at-home regimens afterward.

Yes. We use HIPAA-compliant telehealth platforms and strict privacy protocols. All medical history, photos, and notes are stored securely in our electronic health record, and our team follows confidentiality standards at every step.

Coverage varies by insurer and plan; many aesthetic virtual consultations are self-pay. We provide transparent pricing and can supply visit summaries or codes for potential reimbursement. Our team will discuss fees and options when booking.

Providing recent, clear photos (front and angled) is strongly recommended. Photos help our specialists assess concerns before or during the call, speeding up recommendations. We’ll provide instructions for secure upload to our portal prior to your appointment.